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SHIPPING POLICY

International Shipping

We currently do not offer international shipping as standard. If you live outside of the UK please contact us for a price for postage.  This will be invoiced separately to you as an extra charge.  

Click and Collect

We do not offer click and collect services.

Delivery Costs

Where stated, prices include delivery. The cost of delivery is to mainland England, Wales, Scotland, Channel Islands and the Isle of Man.  Please contact us for delivery charges to all other areas.  

 

Bespoke Items and Commissions

Prices for delivery for Bespoke items and Commissions will vary depending on order size and weight. We work hard to try and get the best delivery prices for you; we aim to provide well packaged and protected products for them to arrive undamaged and in sound condition.

Delivery Requirements

Goods will be delivered to the address you specify for delivery in your order. Please ensure the address and postcode is correct at the time of ordering. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). 

 

We will aim for delivery of goods within the normally delivery times, but delivery times are not guaranteed and dependent on our courier service; we will not be liable for any loss caused to you by late delivery. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.

 

Before placing an order, please measure carefully to ensure that your item(s) will fit into the room it’s intended for and that it will also fit through any passages, access gates, stairwells, landings and internal doors. We cannot be held accountable for furniture that doesn’t fit. Should it not fit and has to be returned to us we will charge return costs to the value we paid for your delivery. 

 

If you fail to accept delivery of the goods at the time they are ready for delivery, or we are unable to deliver the goods at the nominated time due to your failure to provide appropriate instructions, then the goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.  Any storage, insurance and other costs which we incur as a result of the inability to deliver goods shall be your responsibility and you shall indemnify us in full for such cost.

 

 

Undelivered or Damaged

In the unlikely event that you do not receive your parcel, please contact us via email on jwcraftstudio@gmail.com we can then follow up on your issue and try to track down your parcel with our courier.

 

If you have received damaged goods please refer to our returns policy and email us immediately at jwcraftstudio@gmail.com to initiate the procedure.

 

Risk and Ownership

You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. 

 

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to accept delivery of the goods at the time they are ready for delivery, or we are unable to deliver the goods at the nominated time due to your failure to provide appropriate instructions, then the goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. 

 

Goods supplied are not for resale.

 

 

Last Updated 16th March 2021

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